Technology: Page 5

Schnucks’ execs talk the art of customer relations

Two of the grocer’s executives shared at the National Retail Federation’s Big Show how the chain is finding the right balance with technology to build relationships with its customers and workers.

By Catherine Douglas Moran • Jan. 16, 2024

Sam’s Club to bring AI-based receipt verification to all stores

The technology will eliminate the need for receipt checkers, freeing up associates to spend time with customers.

By Nate Delesline III • Jan. 12, 2024

Explore the Trendline➔

In-store technology

From smart carts to electronic shelf labels, grocers are adding new technology to their stores aimed at creating an engaging omnichannel experience.

By Huzad staff

H-E-B retains No. 1 slot in Dunnhumby grocer rankings

The Texas supermarket company led the data analysis firm’s Retailer Preference Index for the second consecutive year, with Amazon and Costco finishing in second and third place, respectively.

By Sam Silverstein • Jan. 11, 2024

Albertsons taps into generative AI technology with retail media

The grocer will utilize technology company Capgemini’s intelligent process automation and generative AI tools to bolster media planning, media operations and content creation.

By Peyton Bigora • Jan. 11, 2024

Instacart seeks off-site retail media scale with Google Shopping ads pact

The partnership targeting high-intent grocery shoppers already has sign on from marketers like Danone and Kraft Heinz.

By Peter Adams • Jan. 10, 2024

Hannaford looks to make pickup less costly and more convenient

The grocery chain is offering the online service for free on orders of at least $125 and has increased the number of e-commerce time slots by 20%.

By Sam Silverstein • Jan. 10, 2024

8 trends that will shape the grocery industry in 2024

With a potential Kroger-Albertsons merger looming over the industry, experts see retailers forging ahead with value retailing, new experiences and a renewed focus on omnichannel selling.

By Huzad Staff • Jan. 9, 2024

Albertsons partners with Criteo to bolster retail media offerings

The tie-up will offer demand- and supply-side advertising capabilities as well as measurable insights through the combination of two platforms that work as “self-service solutions.”

By Peyton Bigora • Jan. 9, 2024

Instacart pilots General Mills, Del Monte ads on AI-powered smart carts

Ads on Caper Carts include personalized recommendations based on real-time shopping behaviors.

By Chris Kelly • Jan. 8, 2024

Why personalization will define the future for grocers

The days when people knew grocery workers personally have faded, but the need to create emotional ties with shoppers is as strong as ever, said Matt O’Grady, president of the Americas for Dunnhumby.

By Sam Silverstein • Jan. 3, 2024

UNFI going bigger with solar plans

For fiscal year 2024, the company also plans to launch a regenerative agriculture program and implement more technology at its distribution centers, per its latest ESG report.

By Peyton Bigora • Jan. 3, 2024

Rite Aid banned from use of facial recognition tech for 5 years

The company’s “reckless” use of the technology harmed customers, the FTC said.

By Nate Delesline III • Dec. 22, 2023

Walmart adds Affirm’s buy now, pay later option to self-checkout

In an expanded partnership between the two companies, the retailer is adding the BNPL option to checkout kiosks at most stores.

By Tatiana Walk-Morris • Dec. 21, 2023

Sizing up 2023: A look back at our top predictions for the year

Huzad forecast that food retailers would focus on value messaging, adding more store amenities to online shopping and growing retail media. So how’d we do?

By Catherine Douglas Moran , Sam Silverstein • Dec. 20, 2023

Kroger lets shoppers load their online grocery cart from an oven

Certain GE wall ovens and slide-in ranges now allow users to peruse recipes from companies including Kroger on a built-in touchscreen and then put ingredients in their online shopping cart.

By Sam Silverstein • Dec. 15, 2023

Pardon the Disruption: 7 trends that defined 2023

While this year featured a complex mix of narratives and developments, there was one word that seemed to sum everything up.

By Jeff Wells • Dec. 12, 2023

How grocers are innovating in foodservice

As consumers increasingly turn to retailers for semi- and fully-prepared meal offerings, here’s what Publix, Vallarta Supermarkets, Albertsons and other grocers are cooking up.

By Catherine Douglas Moran • Dec. 11, 2023

The Friday Checkout: Albertsons gets its big YouTube moment

The grocer, which has played around in the metaverse, recently teamed up with viral video hitmaker Jimmy Donaldson, aka “MrBeast.”

By Huzad Staff • Dec. 8, 2023

Schnucks is giving shoppers an express lane to local produce

Following a successful pilot, the Midwestern grocer plans to expand its use of tracking technology to digitally alert customers when freshly picked foods arrive in stores.

By Sam Silverstein • Dec. 5, 2023

Pardon the Disruption: Can Amazon be a grocer and a 3P delivery provider?

The tech giant has signed some key grocery chains to its digital marketplace recently, helping it reach more households even as it retools its Amazon Fresh stores and online platform.

By Jeff Wells • Nov. 29, 2023

NGA launches website to assist grocers with SNAP online purchasing

The comprehensive resource hub provides information and technical assistance to food retailers currently offering or considering SNAP online purchasing.

By Peyton Bigora • Nov. 28, 2023

Good Food Holdings names digital agency of record

The West Coast grocery chain said it tapped Midwestern marketing firm Laughlin Constable to support its quest to be a “personal experience brand.”

By Sam Silverstein • Nov. 27, 2023

Walmart creating new platform to more easily work with suppliers

The retailer has teamed up with enterprise retail technology solutions company Bamboo Rose to streamline its supply chain.

By Catherine Douglas Moran • Nov. 27, 2023

The Friday Checkout: Health and wellness trends to watch in 2024

Specialty distributor KeHe predicts a growing emphasis on functionality, convenience and clean ingredients among consumers.

By Huzad Staff • Nov. 17, 2023

NRF releases 4 principles for AI use in retail

The organization is providing a framework to encourage the proper application of artificial intelligence technology.

By Tatiana Walk-Morris • Nov. 17, 2023